Thank you for choosing Shag!

Customer pickups are available for established Shag clients who have previously placed at least one delivery order with us.
All pickup orders must be placed at least 24 hours in advance, and full payment is required prior to pickup.

Yes, we do!
While there is no order minimum, residential delivery rates start at $250. Your salesperson will provide an exact quote based on your order, including applicable delivery charges and sales tax.

Absolutely! Shag Carpet Prop Rentals regularly serves clients throughout Texas including Houston, Midland, and Lubbock.
In addition to our Dallas headquarters, we also have a warehouse in San Antonio, allowing us to easily serve the San Antonio, Austin, and the Texas Hill country.
We also provide services for events outside of Texas during off peak summer months. Out-of-state pricing varies depending on several factors, including the event location, duration, distance, and any applicable travel and trucking costs.
Have an event outside the DFW area? We'd love to hear about it! Contact our team to discuss your event and delivery needs.

Standard Delivery: Monday-Saturday
Delivery Hours: 8am-2am
For deliveries within the Dallas-Fort Worth area and within 40 miles of the Shag Carpet warehouse at 3184 Quebec Street, Dallas, TX 75247:

• Delivery is 30% of the order subtotal
• $250 minimum delivery charge

Sundays & Holidays
Delivery Hours: 8am-1am
For deliveries within the Dallas-Fort Worth area and within 40 miles of the Shag Carpet warehouse:

• Delivery is 40% of the order subtotal
• $350 minimum delivery charge

Delivery rates outside the standard service area may vary. Your salesperson will provide an exact delivery quote based on your event and location.

We schedule delivery, setup, teardown, and equipment removal around your event needs based on the rates above.
Our team will work closely with you to create a delivery and removal schedule that is convenient for your event and helps ensure everything runs smoothly.

Shag has an in-house fabrication team that specializes in creating unique, one-of-a-kind pieces for events. Average time needed is 10 – 12 weeks for custom builds so if you have e something specific in mind that you don't see in our collection, please talk with your salesperson about your ideas. We'd love to explore what's possible!

Yes! Our standard rental period is three days. If you need your rental items for a longer period, your salesperson will work with you to determine the appropriate extended rental charges and accommodate your specific needs.

Measurements for all rental items will be provided on your proposal. Please carefully confirm that all items will fit within your event space, including doorways, hallways, loading areas, and freight elevators. For safety and liability reasons, our delivery team cannot carry items upstairs or use escalators. Please make sure there is an appropriate and accessible route for all rental items before your event.

The Shag Sign Shop offers extensive branding and customization options for your rental items. You can provide your own graphics, or our in-house graphics team can work with you to create a unique look for your event. Graphic design services start at $170 for up to two hours of design time. Additional design time is billed at $85 per hour. Your quote will include a graphics due date. Please note that late charges may apply if graphics are not received by the specified deadline.

In addition to the rental price, an optional damage waiver, delivery charges, and applicable sales tax will apply. Shag Carpet can provide you with a complete, detailed quote so you know your total cost before your event.

We know that weather can be unpredictable! For all outdoor events, we strongly recommend having an indoor or covered backup plan in place. This helps protect your event, your guests, and your rental items in the event of inclement weather.

Our sister company, Game On!, offers a large selection of amusement and entertainment games, including casino, carnival, sports, and vintage games. Visit Game On! to explore their selection and learn more.

Yes. Your proposal expires 30 days after it is written. If your event is taking place within 30 days of the proposal date, your salesperson will provide you with a specific expiration date. We will also follow up with you before your proposal expires.

Your event is confirmed once you have signed the rental proposal or confirmed in writing by email.

Our standard rental period is up to three days for one event, and the rental price includes delivery and strike.
If you need your rental items for a longer period, your salesperson will work with you to accommodate your specific needs.

Payment for events is due in full three days prior to delivery.
We offer the following payment options:

CREDIT CARDS
Visa, Mastercard, American Express, and Discover

CHECK
Personal and business checks are accepted 7 days before your event.

ZELLE
To make a Zelle payment, please contact your salesperson with the email address or phone number associated with your Zelle account. Please check with your bank regarding Zelle payment limits, as some banks have restrictions on transaction amounts.

ACH
Contact your salesperson for ACH payment instructions.

Each Shag Carpet rental contract is priced to provide delivery, installation, and strike at one venue and one location for up to three days. Rental items are not intended to be moved during the rental period, but we understand your event may have special needs. Please discuss any potential moves with your salesperson during the booking process.

You may cancel your event with Shag Carpet Prop Rentals up to 30 days before your event without penalty.

• 30+ days before the event: No cancellation fee
• 8–29 days before the event: 50% cancellation fee
• 7 days or less before the event: 100% cancellation fee
• Custom builds and special-order items: Charges will apply based on the status of the build or special order.

We are thrilled to have the opportunity to work with you!
Our website provides plenty of inspiration, along with product photos, dimensions, available quantities, and pricing for each rental item.
Our sales team is happy to answer questions, make recommendations, and help you create the perfect look for your event.
Ready to get started? You can begin the rental process by creating a quote directly through our website or by calling our office at 214-742-5252.

We know accidents happen! Shag offers a Damage Protection Plan as part of your rental orders. The cost is calculated based on the rental price of the items. Be sure to ask your salesperson for more information.

Yes. Shag Carpet carries a $2 million general liability policy, full worker's compensation insurance, and truck vehicle insurance. No other event rental company has a more comprehensive insurance policy. All of this protects your company. Shag is happy to provide a Certificate of Insurance for venues as requested.